Privacy Policy
Policy date: 24-05-2018
This policy has been created in line with the GDPR regulation.


Introduction:
Your privacy is important to us and it is Awesome's policy to respect your privacy regarding any information we may collect, or which you submit across our website: www.awesome.eu.com

This privacy policy describes what personal information and data we collect from you, how and why we obtain it and how we store and process it. 
We reserve the right to update this policy from time to time and shall indicate on the web site when changes have been made, so please review this policy periodically.

Types of information we collect:
Information you provide to us -
We collect it by fair and lawful means, with your prior knowledge, consent and only ask for this information to enable us to provide you the very best service.

The information we collect via our contact forms is a follows:

  • GDPR approval acknowledgement *

  • Email address *

  • Phone number

  • Address

  • Subject *

  • Message *

* Denotes the minimum information we request.
 

Information we collect automatically -
We collect your IP address and use cookies and similar technologies unless you configure your web browser not to accept them. We may collect information such as the type of device you use, the operating system you use and your general geographic location.
Some cookies are also applied via third party applications, and to view these providers click on the “Secure” padlock within the address bar of your browser, which will allow you to “View site information”.
 

Why we collect it:
We require this information to understand your needs and provide you with the very best service, and in particular for the following reasons:

  • To contact you in response to your enquiry

  • Internal record keeping

  • Product sampling / shipping

  • We may also use the information to improve our products and services.

  • We may also periodically send promotional emails about new products.

The methods we use to contact you are based upon the details you submit.

How we use personal data:
Awesome uses the data we collect to provide you with the services and products we offer and you request in order to personalise your experiences.  We also use the data to communicate with you e.g. inform you about your project /order / products or sampling.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you the full range of services, products or assistance you require.

Who we disclose it to:
We never share any personally identifying information publicly or with any third-parties without your prior consent.
Examples of prior agreement to the disclosure of your information include:
Sending samples directly to the customer for approval.
Courier deliveries / collections.
The only exception to the above is if we are required to do so by law.

Retention of data:
Awesome will retain your personal information for as long as we deem it necessary to fulfil your project requirements and maintain the relationship with you.
You can ask for data to be deleted or removed from our systems at any point by emailing us at info@awesome.eu.com
 

Accessing and updating your personal information:
We want you to be in control of how your personal information is used by us, and you can do this in the following ways :

  • You can ask us for a copy of the personal data we hold about you.

  • You can inform us of any changes to your personal information or if you want us to correct any of the personal information we hold about you.

  • In certain situations you can ask to us delete, block or restrict the personal information we hold about you or object to ways in which we are using your personal information.

  • In certain situations you can also ask us to send the personal information you have given us to a third party.

We may ask you for 2 valid forms of identification to process some requests.
We rely on you to ensure that your personal information is complete, accurate and up to date.  Please do inform us of any changes to or any inaccuracies in your personal information vie email to: info@aawesome.eu.com


Security:
Awesome are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information you submit and we collect from both our website and email systems.

The data we store is protected within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Our website is fully secure and accessed over HTTPS and data is encrypted by the HTTPS protocol.
We also store the personal data you provide on computer systems which have very limited password protected access. 

All printed and written data is handled confidentially and shredded on site, and all our electronic data is protected by the very latest virus software on all our computer devices.

Our website may have links to external sites that are not operated by us.
Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Questions?
If you have any questions or complaints relating to this Privacy Policy, how we handle user data and/or the personal information we hold about you, then please contact us.
We will endeavour to respond to you promptly and obtain a fair resolution.
Your continued use of www.awesome.eu.com will be regarded as acceptance of our practices around privacy and personal information.

Should you feel unsatisfied with our response to a complaint regarding our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union, which for the UK is the Information Commissioner’s Office (ICO) https://ico.org.uk/global/contact-us/

Customer services:
Telephone: +44 (0)1480 461195.
Email: info@awesome.eu.com
Write to: Awesome, Unit 5A, Monsal Works, Somersham Road, St.Ives, Cambridgeshire, PE27 3LY.

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